Terms of Service

Last updated: December 2, 2025

1. Acceptance of Terms

By accessing or using Label Grader ("Service") operated by GoVisually ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Label Grader is an AI-powered tool that analyzes product labels for potential FDA compliance issues. The Service uses artificial intelligence and machine learning to:

  • Extract text and data from product label images or PDFs
  • Analyze ingredient lists, nutrition facts, and marketing claims
  • Compare content against FDA regulatory standards
  • Generate compliance scores and reports

Important: The Service is a tool to assist with compliance checking, not a substitute for professional legal or regulatory advice.

3. AI Disclaimer and Limitation of Liability

THIS IS A CRITICAL SECTION. PLEASE READ CAREFULLY.

3.1 AI Technology Limitations

The Service uses artificial intelligence and machine learning technologies that are inherently probabilistic and may produce errors, inaccuracies, or incomplete results. AI systems can:

  • Misinterpret or misread text from images or PDFs
  • Fail to identify all compliance issues or flag false positives
  • Provide incomplete or outdated regulatory information
  • Make errors in calculations or analysis
  • Be affected by image quality, formatting, or other input factors

3.2 No Guarantee of Accuracy

WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY ANALYSIS, SCORE, OR REPORT GENERATED BY THE SERVICE. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

3.3 Not Legal or Regulatory Advice

The Service is an informational tool only. It does not constitute legal, regulatory, or professional advice. You should:

  • Consult with qualified regulatory professionals before making compliance decisions
  • Verify all results through independent review
  • Not rely solely on the Service for critical compliance determinations
  • Understand that regulatory requirements change and may not be reflected in real-time

3.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOVISUALLY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Product recalls or regulatory actions resulting from reliance on the Service
  • Financial losses, lost profits, or business interruption
  • Legal fees or regulatory penalties
  • Damage to reputation or brand
  • Any errors, omissions, or inaccuracies in the Service's analysis

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

3.5 Your Responsibility

You acknowledge and agree that:

  • You use the Service at your own risk
  • You are solely responsible for all compliance decisions and actions
  • You will not hold GoVisually liable for any consequences of using the Service
  • You understand that AI technology has inherent limitations and may produce errors

4. User Obligations

You agree to:

  • Provide accurate information when using the Service
  • Not upload malicious files, viruses, or harmful content
  • Not attempt to reverse engineer or interfere with the Service
  • Comply with all applicable laws and regulations
  • Not use the Service for any illegal or unauthorized purpose
  • Respect intellectual property rights

5. Intellectual Property

The Service, including its original content, features, and functionality, is owned by GoVisually and protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Reports generated by the Service are provided for your use, but the underlying analysis, algorithms, and methodology remain our intellectual property.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy. Uploaded files are automatically deleted after 30 days unless you choose to save them.

7. Service Availability

We reserve the right to modify, suspend, or discontinue the Service at any time without notice. We do not guarantee that the Service will be available at all times or that it will be error-free or uninterrupted.

8. Indemnification

You agree to indemnify, defend, and hold harmless GoVisually and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or relating to your use of the Service, violation of these Terms, or infringement of any rights of another party.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Warranties that the Service will be uninterrupted, secure, or error-free
  • Warranties regarding the accuracy, reliability, or completeness of any information provided

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

13. Contact Information

If you have questions about these Terms, please contact us through our website:

govisually.com